To provide a comprehensive Housing Options service within any area of the city, therefore a full driving licence and transport is needed.
Candidates will be fully experienced in all aspects and have the ability to provide high quality housing advice and support services to customers, ensuring that their needs are met and expectations managed.
Working to all internal and external policies and procedures.
To act as an initial escalation point for the resolution of unusual situations by providing advice.
To answer customer queries, by phone, in person or by mail and email
Interview and visit customers and assist with the completion of lettings, referrals applications and forms in order to meet housing needs Monitor, manage and move-on residents in all types of temporary accommodation Ability to handle homelessness situations Undertake investigations and provide a case summary to assist Senior Housing Needs Officers to make correct and legal decisions Candidates would be required to work on a rota basis. Although you would work 35 hours a week, this would include weekends and bank holidays. The rota is worked on a five week rolling shift pattern.