We are working with a Local Authority seeking to attract Housings Assistants on a temporary basis to assist with Housing Applications and Allocations. Applicants should have:
Experience of working in a frontline service role, delivering services to customers with vulnerabilities and multiple complex needs.
Experience of working in a multi-disciplinary environment that is driven by strict timescales.
Experience of responding to complex and sensitive situations displaying empathy and diplomacy.
Experience of conducting assessments and investigations to make robust decisions.
Experience of using Housing systems/databases
And have:
Ability to solve sensitive problems and manage difficult and demanding customers with multiple complex needs.
Ability to conduct research, analyse and evaluate complex data.
Ability to accurately and effectively interpret and implement housing legislation and make informed statutory decisions.
Ability to manage customer expectations effectively and deliver bad news sensitively.
Ability to use own initiative when manage competing priorities and work in a pressurised environment.
Ability to successfully build rapport and trust with a range of stakeholders
Ability to work collaboratively in a team, ensuring both service priorities and customer needs are met.
Ability to understand and follow established processes, procedures and statutory guidelines.
Ability to influence customers and enable them to help themselves and negotiate effectively with a wide range of stakeholders.
Ability to communicate effectively both verbally and in writing,ensuring relevant legislation is referenced in decision making correspondence.
Be proficient in the use of IT, specifically MS Office packages including Word and Excel and have
Good literacy and numeracy skills
The client is offering training to those candidates with suitable Housing Assistant experience who wish to enhance their knowledge in this more specialised area. Training for the role will commence 16th August and last 2 weeks at our clients offices and thereafter work will be home based. If you have experience as a Housing Assistant and would like to take advantage of the training followed by please send your details to Network Public Sector
