Network Public Sector have been retained by this prestigious client to recruit a team of investigators.
About the Legal Ombudsman
The Legal Ombudsman is an independent service that helps to resolve issues between the public and members of the legal profession through impartial investigation and balanced reasoning. Last year they helped to resolve over 6,500 legal services issues between members of the public and their lawyers.
They not only help to get resolutions to complaints from the public; in addition they help providers improve their communications, service levels and complaint handling processes to prevent the need for complaints in the first place. Their aim is to provide a complaint handling service that is fair, accessible, easy to use and which focuses on resolving complaints informally and quickly.
About the Role
Investigators are the point of contact for members of the public who are dissatisfied with a legal service they have received.
Investigators need to be able to drive and manage a diverse case holding with a broad range of customer needs. They need to use a wide range of skills to assess a complaint and attempt to facilitate a fair resolution informally, preferably by telephone or through a written report.
Key Responsibilities (core)
It is essential that you have excellent verbal and written communication skills, which you can adapt to the needs of your customers. You will need to be organised andhave a methodicalapproach toenable you to effectively manage a large caseload of complaints at various stages of the complaints process, working with stretching targets and competing demands.
Your skills need to adapt flexibly to be able to re prioritise the changing needs of your case load on a regular basis
As an Investigator you must be able to analyse detailed information, communicate effectively to people with differing degrees of understanding and be able to demonstrate good customer service.
How to Apply
E-mail your CV together with a supporting statement to our advising consultant at Network Public Sector: Nina Kellie email@example.com.
Supporting statements should clearly evidence how your skills and experience meet the requirements of the post as set out in the job description and person specification which can be accessed by clicking HERE
If you would like an informal discussion about the role, please contact Nina on 0121 733 1400.
We regret that we are unable to acknowledge applications if they have not been long listed for interview. If you have not heard from us within two weeks of the closing date please assume that you have been unsuccessful on this occasion.
Applicants that have applied and/or been through the selection process in the last six months should not re-apply.
The successful applicant will be subject to a Disclosure and Barring Service check before commencing employment.
Closing Date for return of CV’s and supporting statement: 20th January 2019
Assessment Centres: Week commencing 4th February 2019
Interview date: Week commencing 11th February
Regrettably, there is no flexibility on these dates
Whilst part-time hours will be considered, it is essential that successful candidates are able to work on a full-time basis whilst undergoing their 4-week training
Network Public Sector is an Equal Opportunities Employer