We have been retained by our client to recruit an experienced collections officer, with experience working within a regulated environment. Experience of motor finance / finance environment a distinct advantage.
This role is based on a rota basis between 8.30 am and 7.00 pm (37.5 hours a week). Occasional weekend hours will be required.
Responsible for recovering money due on customer accounts within regulatory framework Communicate with customers and authorised third parties relating to collections and recovery activity on motor finance accounts Ascertaining with empathy the reason for default and arrears Helping customers who may be experiencing financial difficulty Communicate with customers in arrears to agree suitable payment arrangements in line with affordability and monitor payment plans Monitor judgement cases to ensure payments are made as agreed Understanding forbearance options available to customers and working with them to understand their long-term intentions of repaying their loan balance